We understand that you, the consumer, may wish to return a purchased product to us.
You may return any order for goods within 14 days without giving reasons in writing or by returning the goods if the goods have been delivered.
The period (14 days) begins upon receipt of this instruction, but not before the goods arrives at the receiver.
If your order has been paid and dispatched and there is a request to cancel, you must reject delivery. Goods must be returned by you at your expense in the original packaging and in unused and good condition. Once the products are returned and we have checked the content to ensure all parts have been returned you will receive a refund for the item price of the goods to the account used to make the purchase within 10 days of the products return.
To exercise the right of withdrawal, you must inform us:-
Telephone: 01491 628 200
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning yourexercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
- you shall send back the goods to AGPC Hygiene in the same condition in which it was received. There is no right of withdrawal when the product and the packaging are no longer in their original, complete, undamaged and unused state. All documentation and packaging materials should be enclosed with the return.
- AGPC Hygiene will provide the return address of the goods upon request via firstname.lastname@example.org. The goods should be returned without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
- Goods have to be sent back to AGPC Hygiene transportation charges prepaid. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To AGPC Hygiene, Unit 6, Manor Farm, Peppard Common, RG9 5LA
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:-
Description inc Order Code: (*)
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Date, Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as applicable